Are you 62+?
Welcome to Charlie.
Banking built for you.

Question 1

How does Charlie work?

Answer

Charlie offers a Charlie Demand Deposit Account with a Charlie Visa ® Debit Card through our partner bank, Sutton Bank, Member FDIC. Charlie is a financial service designed specifically for people 62 and older. A big focus is protecting your money and keeping your account safe. You can use your Charlie account just like you would any other bank account.

Question 2

I signed up for Charlie, what's next?

Answer

When you sign up for Charlie, you're giving permission for your Social Security payments to be deposited into your Charlie account. Charlie then sends a request to Social Security to switch your direct deposit. This usually takes 1-2 weeks.You'll get a message from both Charlie and Social Security when the switch is complete.Once it's confirmed, you can expect to get your payments 3-5 days early! For example, if you usually get paid on the second, third, or fourth Wednesday of the month, you'll now get it on the Friday before that Wednesday. If you usually get paid on the 3rd of the month, you'll now get it before the 1st of the month. Social Security payments usually arrive around 5pm CT.

Question 3

How long does it take for my Charlie Visa® Debit card to arrive in the mail?

Answer

Your Charlie Visa® Debit card will arrive in the mail within 2 weeks after signup. We will email you when it's on the way.

Question 4

Can I move my Supplemental Security Income(SSI) to Charlie?

Answer

Yes. To deposit your SSI into your Charlie account, please contact the Social Security Administration by calling 1-800-772-1213 or update your information online at http://ssa.gov. You'll provide them with your SSN, routing number, and your Charlie account number, which can be found by clicking this link.

Question 5

Can I move my Veterans Benefits and/or other pensions to Charlie?

Answer

Yes. You can use your Charlie routing and account number to set up direct deposits directly with your Veterans benefits or other pensions.

Question 6

How do I know I can trust Charlie?

Answer

Charlie Accounts are insured up to $250,000 through Sutton Bank, Member FDIC. The Charlie Visa ® Debit Card also comes with Visa®'s Zero Liability Policy 1. Further, our systems have undergone rigorous security testing, and we employ state-of-the-art identity protection and 24/7 transaction monitoring services.

Question 7

Does Charlie charge fees?

Answer

We have no fees for sign up, minimum balance, transactions, and there are no monthly account fees. Charlie charges fees for out-of-network ATM withdrawals and balance inquiries, card replacements (the first replacement is free of charge), and international transactions. We do not charge fees or interest for early access to Social Security payments. Other third parties involved in transactions may charge fees outside of Charlie's control, which may be disclosed at the time of the transaction. For more information on fees, refer to the Charlie & Sutton Bank Cardholder Agreement.

Question 8

When do I get paid for my Social Security benefits?

Answer

If your payment is typically scheduled for the 2nd, 3rd, or 4th Wednesday of the month, you can expect your payment to be deposited into your Charlie Account on the Friday before the scheduled Wednesday payment. If your payment is typically scheduled for the 3rd of the month, you will receive payments 3 business days early, meaning you will automatically receive payments before the 1st of every month. Regardless of which day you receive Social Security each month, payments are typically deposited into Charlie Accounts around 5pm CT.

Question 9

When will I receive my first Social Security payment?

Answer

When you sign up for Charlie, you're giving permission for your Social Security payments to be deposited into your Charlie account. Charlie then sends a request to Social Security to switch your direct deposit. This usually takes 1-2 weeks.You'll get a message from both Charlie and Social Security when the switch is complete.Once it's confirmed, you can expect to get your payments 3-5 days early! For example, if you usually get paid on the second, third, or fourth Wednesday of the month, you'll now get it on the Friday before that Wednesday. If you usually get paid on the 3rd of the month, you'll now get it before the 1st of the month. Social Security payments usually arrive around 5pm CT.

Question 10

I didn't get my payment on the expected date. What should I do?

Answer

If your payment isn't there on the day you expect it, wait three business days before contacting Social Security. Sometimes processing takes a little longer.

Question 11

How do I know if my SSA/SSI/VA direct deposit has arrived?

Answer

You'll get a notification on your phone and a text message when your money arrives, as long as you have those notifications turned on.

Question 12

How does direct deposit work?

Answer

To set up direct deposit, you need to give your employer or benefits provider your Charlie account number and routing number. You can find these in the Charlie app under "Account & routing numbers."

Question 13

Will I get my tax refund early?

Answer

The Internal Revenue Service (IRS) wants people to use direct deposit for their tax refunds. They usually send out refunds in less than 21 days and will tell you when to expect yours.Charlie can't promise you'll get your refund early, but they'll send you a text and notification as soon as they receive it.Your refund will be deposited into your account as soon as Charlie gets it. If you don't see it yet, Charlie can't give you any more information. Contact the IRS.

Question 14

Where's my direct deposit?

Answer

To see your expected SSA direct deposit arrival time, tap the Social Security payment tile on the Charlie app’s home page. Once Charlie receives your direct deposit from your employer, payroll provider, or benefits provider, you'll get a push notification and text message, as long as these alerts are enabled in your app settings.Delays can happen due to factors beyond Charlie's control, such as bank holidays or timing from your payer. If delays persist, contact your payer to confirm the direct deposit details.

Question 15

Can I move my Supplemental Security Income(SSI) to Charlie?

Answer

Yes. Call Social Security at 1-800-772-1213 or go to their website (http://ssa.gov) to update your information. You'll need your Social Security number, routing number, and Charlie account number.

Are you 62+?
Welcome to Charlie.
Banking built for you.

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Carry your loved ones with you

Charlie
FraudShield

Comprehensive, personalized protection built exclusively for the 62+.

Additional Benefits

24/7 phone support.

3% earnings on average monthly balance.**

No monthly fees.*
No minimums.

55,000 fee-free ATMs nationwide.

Up to $250,000 fully insured.

Retire from work, not from living.

Prioritizing your peace of mind

Advanced fraud protection

FDIC-insured

Banking services by Sutton Bank

You have questions.
Charlie has answers.

Join today

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24/7 phone support

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Carry your loved ones with you

CharlieFraudShield

Comprehensive, personalized protection built exclusively for the 62+.

Social Security payments 3-5 days early

No fees. No interest.

Additional Benefits

24/7 phone support.

3% earnings on average monthly balance.**

No monthly fees.*No minimums.

55,000 fee-free ATMs nationwide.

Up to $250,000 fully insured.

Retire from work, not from living.

Prioritizing your peace of mind

Advanced fraud protection

FDIC-insured

Banking services by Sutton Bank

You have questions.Charlie has answers.

How does Charlie work?

I signed up for Charlie, what's next?

How long does it take for my Charlie Visa® Debit card to arrive in the mail?

Can I move my Supplemental Security Income(SSI) to Charlie?

Can I move my Veterans Benefits and/or other pensions to Charlie?

How do I know I can trust Charlie?

Does Charlie charge fees?

When do I get paid for my Social Security benefits?

When will I receive my first Social Security payment?

I didn't get my payment on the expected date. What should I do?

How do I know if my SSA/SSI/VA direct deposit has arrived?

How does direct deposit work?

Will I get my tax refund early?

Where's my direct deposit?

Can I move my Supplemental Security Income(SSI) to Charlie?

Join today

Charlie Financial Inc. Support Email

Phone

Phone

Charlie
FraudShield

No monthly fees.*
No minimums.

You have questions.
Charlie has answers.