Join Charlie Sign up

Log In Join Charlie

Menu

Close

Policies

Charlie eSign Policy
Charlie Privacy Policy
Charlie Terms & Conditions
Charlie & Sutton Bank Cardholder Agreement
Pay Anyone Terms & Conditions for Non-Charlie Account Holders
Custom Card Terms & Conditions

How can I contact Charlie?

Email, call, or text for customer support

Email

support@charlie.com

6am-10pm CT, every day

Phone

6am-10pm CT Monday - Friday

Charlie is a financial technology company, not a bank. Banking services provided by Sutton Bank, Member FDIC. The Charlie Visa® Debit Card is issued by Sutton Bank, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa, U.S.A. Inc. All other trademarks and service marks belong to their respective owners.

Please see our legal page for more information about policies including the Charlie eSign Agreement, Privacy Policy, Terms & Conditions, and Cardholder Agreement.

Your California Privacy Rights
‍We may share your personal information with third parties for their direct marketing purposes. California residents with an established business relationship with us are permitted by California law to request once a year information about the manner in which we shared certain categories of information with others for their marketing purposes during the prior calendar year. Please email us at privacy@charlie.com to request this information.

Visa's Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions or any transactions not processed by Visa. Individual replacement fund amounts are provided on a provisional basis and may be withheld, delayed, limited, or rescinded by your issuer based on factors such as gross negligence or fraud, delay in reporting unauthorized use, investigation and verification of claim and account standing and history. You must notify your financial institution immediately of any unauthorized use. Transaction at issue must be posted to your account before replacement funds may be issued. For specific restrictions, limitations and other details, please consult your issuer.